How We Use Your Donations

Any amount of money you raise and donate can go a long way to supporting our work with some of the most isolated older people in our communities.

To give you an idea of what your money could do:

  • Fund an entertainer to perform at an event such as Elderberries
  • Fund the room hire for our exercise classes
  • Fund the refreshments for all of our activities and coffee mornings
  • Fund the running of our volunteering service – the lifeblood of WiSE
  • Fund the resources for our craft sessions and games activities
  • Fund the running of the WiSE Owl Cafe – a lifeline to many in our community.

Our Fundraising Promise

Our donors are everything to us. We value the support and commitment you show to W-iSE and in return we want to show our commitment to you:

We promise to:

  • Be transparent – letting you know where your money goes and how our money is spent
  • Protect your personal data – we will never pass it on to a third party and we will communicate with you in a method you prefer
  • Be respectful – we will never pressurise you donate more. If you wish to stop donating that is fine.

We also promise to comply with the Promise of the Fundraising Regulator. This is:

We Will Commit To High Standards

  • We will adhere to the Fundraising Code of Practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.

We Will Be Clear, Honest & Open

  • We will tell the truth and we will not exaggerate.
  • We will do what we say we are going to do with donations we receive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.
  • We will provide clear and evidence based reasons for our decisions on complaints.

We Will Be Respectful

  • We will respect your rights and privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so.

We Will Be Fair And Reasonable

  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We will take care not to use any images or words that intentionally cause distress or anxiety.
  • We will take care not to cause nuisance or disruption to the public.

We Will Be Accountable And Responsible

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which will be available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.